Shipping & Refund

We ship orders almost to every country in the world!
Your order is usually shipped within five business days.
Please note that not all shipping methods are available for all products or to all countries.

Free shipping

How to get free shipping and how does it work?

We offer free shipping to all the orders no matter how much you spend.  

Orders will be delivered directly to your home or to the nearest post office. Delivery time is usually around 1-2 weeks in most countries. 45 days maximum.

How long does free shipping take?

Delivery time is usually around 1-3 weeks in most countries. 45 days maximum.

Please note that during holidays and other peak shipping seasons, the delivery time may be longer than estimated.

Where can I see my tracking number?

The tracking code will be sent to you by email after the order has been shipped, and you can👉 track your order   via your local post office website once the order has arrived in your country.

Can I upgrade my shipping methods?

Yes! Please check out the “Premium Shipping” section.

premium shipping

How to get premium shipping and how does it work?

We offer FedEx and DHL services if needed. Courier shipments will be delivered directly to your selected shipping address.

Due to the real-time price changes, please 💌  contact us for the quota of shipment.

How long does premium shipping take?

Delivery time is normally 5-7 days, depending on the destination.

Please note that during holidays and other peak shipping seasons, the delivery time may be longer than estimated.

Where can I see my tracking number?

The tracking code will be sent to you by email after the order has been shipped, and you can👉 track your order   via your local post office website once the order has arrived in your country.

Duties & Taxes

I live in EU countries/UK. How should I pay duties and taxes?

The value-added tax (VAT) will be included in your shipping fee (for non-express shipments), so you will not have to pay the tax when the order arrives in your country.

I live in US/Canada/Australia. How should I pay duties and taxes?

Customers from these countries do not usually pay customs fees.

Please note that all orders are exclusive of any taxes and duties in the country of import. As the recipient, you are liable for all import duties, customs and sales taxes levied by the country you are shipping to.

I live in other countries. How should I pay duties and taxes?

Your order may be subject to tariffs, duties, and value-added tax (VAT) when it arrives in your country. However, this is rare.

Please note that all orders are exclusive of any taxes and duties in the country of import. As the recipient, you are liable for all import duties, customs and sales taxes levied by the country you are shipping to.

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